Terms and Conditions

1.1 This website, Vera&John, (the "Website") is operated by Dumarca Gaming Limited ("we", "us" or "Dumarca"), a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.

1.2 Dumarca is authorised and regulated by:

• Spelinspektionen, license no. 18Li7410, issued by the Swedish Gaming Authority and valid until December 31st, 2023
• The Malta Gaming Authority under licence number MGA/CRP/169/2009, in respect of services offered to all other customers, through which the game types are listed within the MGA dynamic seal.
• All live [non-automated remote gaming] games offered through the above licence are operated by Dumarca Live Limited, a company registered under the laws of Malta (registration number: C 95243) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.
• All remote Casino Games [automated remote gaming] offered through the above licence are operated by Dumarca Gaming Limited, a company registered under the laws of Malta (registration number: C50898) whose registered office is at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.

1.3 These terms and conditions (the "Terms and Conditions") govern access to, and use of, the Website, and constitute a legally binding contract between Dumarca and you as the registering player ("you" or "User"). By accessing and using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device.

1.4 These Terms and Conditions are subcategorised for ease of reference and transparency. It is important that you review these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not use the Website.

1.5 These Terms and Conditions include and incorporate a number of additional terms, as follows:

• Any rules for a game you choose to participate in ("Rules");
• Our promotional terms, which apply to specific promotions or offers from time to time ("Promotional Terms"); and
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.

1.6 In the event of a conflict between these Terms and Conditions and any of the Rules, the Promotional Terms and/or the Privacy Policy, the provisions of, as applicable, the Rules, the Promotional Terms and/or the Privacy Policy shall (to that extent only) prevail.

1.7 We may update these Terms and Conditions from time to time. Dumarca will notify you of any significant updates to these Terms and Conditions before they come into effect, whereby you will be required to accept the revised Terms and Conditions to continue playing on the Website the next time you log in to your account. If you do not agree to be bound by the updated Terms and Conditions, you should close your account and withdraw any available balance. We may make minor changes to these Terms and Conditions from time to time, and advise you to review these Terms and Conditions regularly, together with the specific Rules for each game you choose to play, in order to remain up to date with any changes. You can easily identify whether these Terms and Conditions have changed by referring to the version number and date of the current Terms and Conditions stated at the top of this page.

2.1 To open an account on the Website, the User must register personally. You must be of legal age (18 years of age or older if required in the jurisdiction where you live) to open and make use of an account with us. You must also be of mental capacity to take responsibility for your own actions and to enter into an enforceable contract with us. If we have reasonable grounds to believe that any account is being operated by anyone under the age of 18, the account will immediately be closed and all funds deposited will be returned (less any winnings already paid out).

2.2 It is your responsibility to determine the legal status of internet gambling in your jurisdiction and act accordingly. The availability of the Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Website. You must not mask, disguise, anonymize or hide your IP (i.e. by using a VPN) while accessing the Website. Dumarca accepts no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this clause of the Terms and Conditions. Users who are resident in Malaysia, China, Hong Kong or the U.S are not allowed to open an account. We do not permit accounts to be opened by, or used from, Users based in certain jurisdictions (including the U.S). The list of jurisdictions is determined by the legality of online gambling within the relevant countries, and may be changed by us from time to time. In addition, some of our games may only be accessed and played in certain jurisdictions.

2.3 You must submit your correct personal information during registration, including your full name, home address, date of birth, e-mail address, telephone number, and relevant payment information. It is your sole responsibility to ensure that the information you provide is true, complete and correct, and is kept up-to-date.

2.4 By accepting these Terms and Conditions, you agree that we are entitled to carry out any identity, credit or other verification checks that we may reasonably require and/or are required of us under applicable laws and regulations or by regulatory authorities. We may supply the information you give us to authorised credit reference agencies, identity verification services and/or fraud prevention agencies to confirm your identity. We may also carry out telephone verification with you. Such information will be processed in accordance with our Privacy Policy.

2.5 You agree to provide us with any information we request to assist with our verification checks, and we reserve the right to request documents to verify the following: (i) your identity, such as a valid photographic ID (e.g. a copy of your National Identity Card, Passport or Driving Licence); (ii) your residential address (e.g. copies of bank statements and/or utility bills dated within the last three months); and (iii) proof of ownership/authorisation to use a certain payment method (e.g. a screenshot of the account (i.e. Neteller) that corresponds to the payment method). We may request that you provide any of these documents certified to attest their credibility. We may also use additional verification tools available to us in order to verify the authenticity of any documents you provide. Furthermore, if we have reasonable grounds to believe that any documents provided by you are not genuine or are inaccurate, we reserve the right to refuse such documents. Dumarca reserves the right to restrict any account until the relevant verification checks have been carried out to our reasonable satisfaction, and to the standard required of us under applicable laws and regulations. Dumarca further reserves the right to close your account and return any remaining balance if verification checks have not been carried out to our reasonable satisfaction within thirty (30) calendar days from our first request for documents.

2.6 Until such time as any verification checks have been adequately concluded, any withdrawal request that you make will be pending. Once we have verified your identity, the withdrawal will be actioned. If your account has been restricted for not providing age verification information only, you may withdraw any remaining funds (excluding any winnings on your account) without providing such verification and your account will be closed.

2.7 We will comply with applicable data protection laws in respect of the personal information you supply to us, and we will only use your personal information in accordance with our Privacy Policy.

2.8 Dumarca may, at its own discretion, refuse to open an account for any individual. The company reserves the right to close a player account, but contractual obligations already made will be honoured.

3.1 You agree to abide by these Terms and Conditions at all times and, in particular, not to:

• use the Website other than for your own personal use, and not to act in the interests of any third party;
• utilize monies obtained from criminal or fraudulent activities;
• credit accounts with any payment method you are not authorized to use, which includes the use of corporate cards or business accounts;
• try to hack the Website or to alter its code in any way;
• adopt any criminal behavior against Dumarca, its affiliates, and its other users; and/or
• choose a username which infringes our trademarks or company names, or which is abusive or offensive towards our other users.

3.2 You may only hold one account with the Website. Users holding two or more accounts for any reason should inform us without delay. If we identify any User with more than one account, we will close any duplicate account(s) and return any withdrawable funds. If we have grounds to believe that one or more account(s) have been opened with the intention to mislead or defraud Dumarca, we may cancel any pending transaction(s) related to such conduct and close any or all of the account(s).

3.3 Dumarca accepts stakes in a number of different currencies. You must choose one currency as the default currency of your account.

3.4 User must keep their login details and password secret at all times. We will not be held liable for unauthorised access to your account if you do not safeguard this information. We are entitled to assume that all play on your account is from you.

3.5 You can at any time log in to your account and view your account history, including deposits, bonus credits, winnings, wagers and withdrawals. Should you notice any mistakes, you should immediately notify Dumarca so that it can be reviewed and rectified as necessary.

3.6 You are not permitted to transfer, sell and/or acquire accounts to / from other Users. If we have reasonable grounds to believe such activity has occurred, we reserve the right to suspend and/or close the account in question.

3.7 If no transaction has been recorded on your account for twelve (12) consecutive months, your account will be deemed 'inactive'.

3.8 Dumarca shall, no less than thirty (30) days before the player's account is due to become inactive, contact you via email to inform you that your account is about to become inactive. If your account becomes 'inactive' and Dumarca is unable to contact you after making reasonable attempts to do so, we will charge a monthly five Euro (€5) administrative fee to your account. This fee will not be charged to an account which is deemed to be inactive following a self-exclusion request by the player. Once the self-exclusion period lapses, the inactivity fees may be charged if the player remains inactive after the lapse of the self-exclusion period.

3.9 Dumarca will have no obligation to return fees deducted in this way, as they are no longer considered customer funds once they have been deducted. Fees on inactive accounts can bring your account balance to zero. The company reserves the right to use the inactivity fees to fund responsible gambling endeavors. Administrative fees shall only be refundable upon presentation of proof of a health impediment during such an inactive period.

4.1 In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you. We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit(s) and we reserve the right to close your account.

In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.

4.2 We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:

• it will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the aforementioned account/s;
• it will not combine the account/s with any other account in respect of any debt owed to it by Dumarca.

4.3 You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.

4.4 We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.

4.5 No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.

4.6 No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.

4.7 As required under our regulatory obligations, we may request more information about the source of any funds deposited by you. This could include copies of bank statements, pay slips and/or additional evidence of other source of funds, such as proof of sale of a property or proceeds of a will. If we request information on your source of funds, you must provide the information within 28 days.

4.8 If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us. Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.

4.9 If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca. If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca. In the event of an incorrect crediting, you should notify Dumarca immediately by email.

4.10 Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. These bonus funds cannot be directly withdrawn/paid-out, but must be used for the placing of wagers on the Website. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion. Please refer to specific Promotional Terms.

4.11 Funds cannot be transferred from your account to the account of another User or vice versa.

4.12 In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Dumarca reserve the right to impose a 30% processing fee if any circumstance authorised by them warrants a withdrawal before the full amount is wagered.

4.13 For deposits which amount to two-thousand euros (€2,000) or above, on a rolling period of one hundred and eighty (180) days, you will be required to provide us with a copy of your photographic ID (e.g. a valid passport or official identity card) confirming identity and age, and a utility bill and/or bank statement dated within the last three months, confirming place of residence.

4.14 Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately, MasterCard does not currently provide this functionality.

4.15 In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.

4.16 Credit / debit card withdrawals are processed to the card(s) that were originally used to deposit. Should a User have more than one registered credit/ debit card, the withdrawal will be processed to the primary credit/ debit card (i.e. the account from which you deposited the majority of funds within the last 6 months), assuming withdrawals to this card are possible (e.g. in the case of MasterCard, withdrawals are not possible).

4.17 Withdrawals to credit/ debit cards usually take between 3 to 5 working days.

4.18 The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for your security.

4.19 Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:

• acting other than on your own behalf or otherwise in conjuction with others;
• engaging in illegal or fraudulent activity; or
• breaching any of these Terms and Conditions.

4.20 Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. The procedures, terms and conditions, availability, fees and processing time for deposits/withdrawals may vary depending on the relevant Financial Institution or Payment Solution Provider. For further information please see here.

4.21 Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.

E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet.

E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet

5.1 If you have any complaint, you can email customer support on [email protected] or call the numbers below:

Malta: 442036080424

5.2 Our customer support team will attempt to handle a complaint as soon as is reasonably possible. If the support team cannot resolve the complaint, they will escalate it to management for solution. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at [email protected]. Dumarca will resolve any complaint promptly within ten (10) days from when the complaint is received by Dumarca, and the decision taken will be communicated by email. If more time is required to respond to the complaint, we may extend the period by a further 10 days and will notify you accordingly.

5.3 Complaints should first be raised with our Customer Services team. If you are not satisfied with the outcome, you may refer your complaint to an Alternative Dispute Resolution Body (ADR).
For any alternative disputes, you may contact MADRE arbitration services, free of charge, on madre-online.eu/file-a-claim/. The following ADR procedure specific rules shall apply in this case madre-online.eu/about-us/rules-of-procedure/. The decision shall be binding.

5.4 If you have a complaint regarding any aspect of the provision of our gaming service whereby you believe it is unlawful, or conducted in a manner which is not safe, fair or transparent, you have the right to raise such a complaint with the Player Support Unit established by the MGA;

• Online Form: www.mga.org.mt/support/online-gaming-support/
• E-mail : [email protected]
• Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
• Tel: +356 2546 9000

5.5 Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.

5.6 Making use of an ADR entity service does not restrict your right to bring proceedings against Dumarca in any court of competent jurisdiction.

6.1 At any time, you have the option to request a self-exclusion from placing any transactions on our website for a specific period. This can be done online through the Limits section of your account or by reaching out to our Customer Services. Upon requesting a self-exclusion, we will suspend your account and prevent you from engaging in any gambling activities on our platform for the duration specified. It is important to note that applying a self-exclusion will not impact any pending withdrawals unless additional verification documents are required as part of our Know Your Customer process.

Furthermore, the self-exclusion will be applicable across all websites operated by Dumarca. However, please be aware that there might be a slight delay in extending the self-exclusion to websites operated by other members of our group. It is worth mentioning that the self-exclusion does not apply to websites outside our group, as they are not affiliated with us.

6.2 When you opt for self-exclusion, our priority is to return any withdrawable funds to your account. If, for any reason, we are unable to return these funds after a reasonable period (for instance, if we are unable to contact you), we may donate the corresponding amount to a charity chosen by us.

6.3 Once a self-exclusion period is set, it cannot be overridden or removed. It is important to be mindful of this fact, as any bonuses that expire during the suspension of your account cannot be reinstated once the account is re-activated.

6.4 Should you wish to reactivate your account after the self-exclusion period has expired, you can contact our Customer Services and request the removal of the self-exclusion. However, please note that lifting an indefinite self-exclusion will be subject to a seven-day cooling-off period. If you wish to extend the self-exclusion, please reach out to our Customer Support team.

6.5 We prioritize the removal of your name and details from our marketing databases once your self-exclusion has been implemented. We take all necessary measures to ensure that self-excluded accounts do not receive any marketing material from us. However, there might be a brief delay between the implementation of your self-exclusion and the cessation of marketing materials. It is important to note that self-exclusion from our website does not affect your marketing preferences with third parties or any advertising from third-party affiliates, over whom we have no control. We strongly recommend contacting such parties directly to opt out of receiving any marketing material. Additionally, we encourage considering self-exclusion from other online gaming operators with whom you hold accounts.

6.6 In our efforts to promote responsible gambling, we take all reasonable steps to detect and prevent the registration of a new account on our website while you are under self-exclusion. We advise against attempting to open an account on any website operated by Dumarca or its group members during this period. Any accounts discovered to be in breach of a self-exclusion agreement will be promptly closed.

6.7 We bear no responsibility or liability to you or any third party for any gambling activity (including refunding any losses) that occurs if you deliberately circumvent our self-exclusion procedures through fraudulent means or by providing incorrect information.

6.8 In addition to self-exclusion, we offer a Time-Out feature that allows you to temporarily take a break from gambling on our website for a minimum of twenty-four (24) hours. To activate the Time-Out, simply visit the Limits section of your account and select "Close my Account." Once confirmed, your account will be immediately suspended, and you will be unable to log in until the designated duration has elapsed.

6.9 To assist in managing your gambling habits, you have the option to set various limits on your account:

• Deposits: You can set a limit on the amount you can deposit within a specified period.
• Session: You can set a limit for the duration of an active gambling session.
• Losses: You can set a limit on the amount that can be lost from your account within a given period, calculated by subtracting winnings from the total amount spent.

It is important to note that the limits set on your account do not apply to any other accounts you may have with Dumarca. It is your responsibility to apply the necessary limits and exclusions across all your accounts. If you wish to extend your limits to all websites operated by members of our group, please contact us for further assistance.

7.1 You have the freedom to close your account at any time. To initiate the account closure process, you can contact our Customer Services via email at [email protected] or visit the Limits section of your account online. Closure requests made through customer support will be processed within 24 hours, and you will receive a confirmation via email. It is important to note that you will remain responsible for any activity on your account between the time of your request and the account's closure.

7.2 To uphold a secure gaming environment, we may investigate and restrict your account if we discover or reasonably suspect that you are involved in any of the following activities:

• Cheating: This includes actions such as card counting or exploiting game vulnerabilities.
• Collusion: Engaging in activities that distort normal gameplay, including exploiting game vulnerabilities in collaboration with others, using "bots" or similar software, or manipulating software.
• Fraudulent Behavior or Criminal Activity: Any involvement in activities such as money laundering or credit card fraud.
• Breach of Terms and Conditions: Deliberate violation of the terms and conditions governing your use of the website or participation in games.

Upon conducting an investigation, if we have reasonable grounds to believe that you were engaged in any of the above activities, we will proceed to close your account. Additionally, we reserve the right to close your account in the following circumstances:

• Verification and Source of Funds Checks: If you fail to meet our reasonable satisfaction regarding verification or source of funds checks.
• Underage Participation: If we have a reasonable belief that you are underage.
• Provision of False or Misleading Information: If you provide us with false or misleading information.

We strictly prohibit depositing funds obtained through illegal means, and we closely monitor all transactions to prevent money laundering. Any suspicious transactions will be reported to the relevant authorities. Please refer to our Privacy Policy for details regarding the disclosure of personal information to third parties involved in investigating your account activity (as permitted by law).

7.3 Dumarca reserves the right to restrict, block, or close your account and withhold funds if required to do so by applicable laws and regulations.

8.1 Winnings and account balances accumulated while playing in the 'Play for Fun' mode hold no commercial value and cannot be redeemed for cash, credit, or any other form of benefit. This mode is purely for entertainment purposes.

8.2 Every user is responsible for ensuring the accuracy of all details related to their gambling transactions. It is crucial to review and verify the information before proceeding with any wagers or gameplay.

8.3 In line with our commitment to responsible gambling, there is a maximum win limit for each casino game offered by Dumarca. The maximum win per wager or gameplay transaction on an individual account is set at €1,000,000 (or the equivalent amount in your chosen currency). However, please note that this win limit does not apply to progressive jackpots available on our website.

8.4 To guarantee fairness and the integrity of our games, the Website operates using a Random Number Generator (RNG). This RNG has undergone thorough testing and verification by approved independent third parties. Both the 'Play for Fun' and 'Play for Real' modes utilize the same RNG, ensuring randomized outcomes for each game.

8.5 Dumarca Gaming Limited offers users the option to engage in virtual chat rooms for entertainment and communication purposes within the games. When using the chat function, it is important to maintain appropriate and respectful conduct, similar to a face-to-face conversation.

8.6 For security and monitoring purposes, all conversations that take place using the chat feature are recorded and stored.

8.7 The company reserves the right to remove chat rooms at its discretion.

8.8 Collusion, whether through the chat feature or separate chat channels, is strictly prohibited. Users are not permitted to engage in any form of collusion while using our services.

8.9 For detailed information regarding specific game rules, you can refer to the game interfaces themselves or visit the dedicated Game Rules page on our website.

9.1 By entering our website and engaging in the games, you do so at your own risk. We provide the website and games without any guarantees, conditions, or warranties, whether express or implied, regarding their accuracy.

9.2 We, along with our directors, employees, partners, and service providers:

• do not guarantee that the website or the games are suitable for your specific purpose;
• do not guarantee that the website or the games are free from errors;
• do not guarantee uninterrupted access to the website or the games.

9.3 In the event of non-compliance with these terms and conditions, we are responsible for any foreseeable loss or damage you may suffer as a direct result. However, we are not liable for loss or damage that is unforeseeable. Loss or damage is considered foreseeable if it was obvious or known to both parties at the time the contract was made. We will not be in breach of these terms and conditions, nor liable for any delay or failure to perform our obligations if such delay or failure is a result of your breach of these terms and conditions or events beyond our reasonable control.

9.4 Nothing in these terms and conditions affects our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability that cannot be excluded or limited under applicable laws.

9.5 Please note that this website is intended for domestic use only. If you use the website for any commercial or business purposes, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.6 Dumarca reserves the right to temporarily make the website and/or certain games unavailable without prior notice to users. While we aim to restore the service as soon as reasonably possible, we will not be held liable for any losses incurred by users due to such unavailability.

9.7 Subject to the paragraphs above, except for the payment of lawfully won winnings, our liability to you under these terms and conditions shall not exceed:

• For liability related to a specific gambling transaction, the amount of the wagered stake;
• For other matters, a maximum aggregate liability of €2,000 (two thousand Euros).

10.1 If, for any reason, you become dissatisfied with any of the services provided by Dumarca, we encourage you to contact us immediately and notify us of the issue. We value your feedback and will take the necessary steps to address your concerns.

10.2 Fault Reporting and Rectification:

While we make every effort to ensure a fault-free service, we acknowledge that occasional faults may occur, and we are committed to rectifying any reported problems as quickly as possible. If you experience a fault in the service provided, please report it to us without delay. Your assistance in promptly notifying us helps us in resolving the issue efficiently.

10.3 In the event of system malfunctions or errors, Dumarca reserves the right to void all wagers and return the original stake to you. However, please note that we do not accept liability for failures or issues arising from your equipment, internet connection, or internet service provider. We recommend ensuring that your equipment and internet connection is reliable and in proper working condition.

10.4 In the event of any interrupted, aborted, or miscarried games, rest assured that all user transactions are accurately recorded in Dumarca's system. Any "unfinished game rounds" are restored when you return to the game, ensuring that you can continue where you left off. However, please note that "Finished game rounds" are not restored. If you require the results of finished game rounds, our Customer Services team is readily available to assist you.

11.1 All intellectual property rights ("IP Rights") associated with the website exclusively belong to Dumarca or a third-party software provider. It is important to note that your use of the website does not grant you ownership of any intellectual property rights related to the website or its software. IP Rights encompass various forms of intellectual property, including but not limited to patents, copyrights, trademarks, trade secrets, and domain names, whether registered or capable of registration, and applicable globally.

11.2 The terms and conditions are available in multiple languages for informational purposes and accessibility. However, from a legal perspective, the English language version of the terms and conditions will prevail over any other language versions provided.

11.3 We shall not be considered in breach of the terms and conditions, nor be held liable for any delays or failures in performing our obligations if such delays or failures are a result of major incidents, events, or causes beyond our reasonable control. These include but are not limited to strikes, political crises, wars, natural catastrophes, and telecommunication network saturation.

11.4 If any provision of the terms and conditions is deemed invalid, illegal, void, unreasonable, or unenforceable by a competent authority, that specific provision shall be severed from the terms and conditions. All other provisions, including the remainder of the severed provision (if applicable), shall remain in full force and unaffected.

11.5 We reserve the right to assign or lawfully transfer any or all of our rights and obligations under the terms and conditions.

11.6 These terms and conditions apply to you individually, and you are not permitted to assign, sublicense, or transfer any of your rights or obligations under these terms and conditions.

11.7 The terms and conditions, along with any additional terms or rules expressly referenced, constitute the entire agreement between you and us regarding the website. Except in cases of fraud, these terms and conditions supersede all prior or contemporaneous agreements, understandings, or arrangements between you and us, whether electronic, oral, or written, on the website.

11.8 These terms and conditions, as well as any matters arising from them, are governed by and construed by Maltese law. You agree that the courts of Malta shall have exclusive jurisdiction over any claims, disputes, or differences concerning these terms and conditions unless otherwise specified by applicable mandatory provisions of European Union Law. This provision does not limit Dumarca's right to take legal action against you in any other court of competent jurisdiction to the extent permitted by the law of such jurisdiction.